ACE
ART OF COMMUNICATING EFFECTIVELY
A 2-DAY COMMUNICATIONS MASTERCLASS
Caudan Arts Center
6 -7 APRIL 2023
ABOUT ACE
Communication skills are the most important personal skills one needs
and are often a prerequisite for success at work and in life.
Those who develop good communication skills often ascend to greater career progression whilst people who fail to develop communication skills
often have their careers stagnate.
ACE is a comprehensive yet highly practical 2-day workshop
for all your communication skills training needs.
ACE covers a vast array of communication needs and scenarios, focusing on how to improve communication at the workplace. It will expose you to techniques of persuasion, assertiveness in all aspects of business communication that will allow you to communicate effectively in every situation at work.
COURSE METHODOLOGY:
ACE is interactive and participatory, including presentations and facilitation by the trainer, group exercises, roundtable discussions, video clips, case studies and debriefing. Participants will gain both theoretical and practical knowledge of the topics.
The emphasis is on the practical application of the topics and as a result
participants will go back to the workplace with both the ability and the confidence
to apply the techniques learned to their duties.
WHO SHOULD ATTEND:
ACE is for staff who desire to improve their communication skills, be it within their own team or across the organization.
COURSE OUTLINE:
DAY 1:
•Introduction to the field of Communication
•Type of Communications
•Importance of Communication and Communication cycle
•Effective Business Communication
•Business Etiquette
•Interpersonal Skills
•Communication at Workplace
•Rapport at Work
•Communicating Assertively
DAY 2:
•Respect at Work
•Communication to different Personalities
•DISC Model & DISC Assessment
•Managing & Resolving conflicts at the Workplace
•Communication Barriers
•Handling difficult clients
•Feedback Skills
•Managing Expectations
•Team Engagement
COURSE OBJECTIVES:
-Understand communication fundamentals
-Understand components of effective
-Communication in the workplace
-Communicate confidently and effectively in all business and personal situations
-Manage people related communication challenges
-Improve team communication
TRAINER
Amaresh Ramlugan
is the CEO of TCA (tca.mu),
a leading full-service marketing communications agency.
He is a seasoned professional with over 20 years’ work experience. His prior roles include
Head of Marketing & Corporate Affairs, Barclays Bank
and Head of Marketing & Communications, State Bank of Mauritius.
He holds an MPhil in Management Coaching
as well as an MPhil in Development Finance from the
University of Stellenbosch Business School.
FEES AND REFUND
Rs 20,000 per participant.
Course is MQA approved and company sponsored participants
can get a refund of up to 75% from HRDC.
Fees include lunch, tea breaks and training materials for both days.