THE MANAGER’S
TOOLKIT
VOILA HOTEL
Bagatelle
4-5 December 2023
In today’s era, Management Skills are critical for people leading teams
whether they are Managers, Team Leaders or Supervisors.
The Manager’s Toolkit is a practical 2-day training programme that will provide you with an excellent foundation for the skills set and behaviours required to be an outstanding manager and team leader in today’s challenging work environment.
The Manager’s Toolkit is designed to equip talented young professionals to push their potential to be ready to take on greater responsibilities and exciting new challenges.
COURSE OUTLINE
• Managing v/s Leading
• Achieving goals through people
• Effective time management
• Communicating effectively
• The art of delegation
• Employee recognition & motivation
• Conflict management & resolution
• Performing & solving problems as a team
• Running effective meetings
• Proactive approach to managing performance
EXPECTED OUTCOME:
By the end of the course, participants will be able to:
• Understand fundamentals of effective management
• Communicate assertively and effectively with their team
• Differentiate between managing and leading people
• Learn how to manage and resolve conflicts
• Understand how to set and achieve goals
• Learn how to conduct team meetings effectively
• Improve efficiency of their team at work
• Learn techniques to manage performance
TRAINING METHODOLOGY:
Interactive and participatory, including presentation and facilitation by the trainer
with group exercises, roundtable discussions, video clips, case studies and debriefing. Participants will gain both theoretical and practical knowledge of the topics.
The emphasis is on the practical application of the topics and as a result
participant will go back to the workplace with both the ability and the confidence
to apply the techniques learned to their duties
TARGET AUDIENCE:
Managers, Team leaders, Supervisors and any person managing teams.
TRAINERS
Dianne Lubbe is a qualified OD ETD Practitioner, with 20 years
Business Management and Training & Development experience.
She is passionate about fostering a culture of learning,
that is meaningful and directed towards achieving
both organizational & individual goals and objectives.
Dianne is registered as facilitator, assessor and moderator
with the W&R, Services and ETDP SETA’s.
As a qualified and well experienced practitioner,
Dianne has worked with clients in a variety of industries
including business services, organizational training
and development and the wholesale and retail sector.
Areas of expertise include Skills Development Facilitation,
Development and Alignment of training material,
facilitation of learning, assessment & moderation,
provider accreditation and coaching & mentoring.
Amaresh Ramlugan
is an entrepreneur, a trainer and an executive coach.
A seasoned professional with over 20 years’ work experience,
his prior roles include Head of Marketing & Corporate Affairs,
Barclays Bank and Head of Marketing & Communications,
State Bank of Mauritius.
Amaresh is currently CEO of The Concreate Agency (tca.mu),
a leading full-service marketing communications agency
and director CLCL.
He holds an MPhil in Management Coaching as well as
an MPhil in Development Finance from the
University ofStellenbosch Business School.
FEES AND REFUND
Rs 20,000 per participant.
Course is MQA approved and company sponsored participants
can get a refund of up to 75% from HRDC.
Fees include lunch, tea breaks and training materials.
