Upcoming course

Marketing with AI

Your next customer is already talking to AI. They are searching with ChatGPT, scrolling AI-curated feeds and receiving personalised offers in real time. Meanwhile, competitors are producing a month of content in an afternoon, testing hundreds of ad variations overnight and spotting market trends before they hit the headlines. The question is no longer whether to use AI in marketing, but how well.

This practical two-day masterclass turns marketers into confident AI-powered strategists and creators. Participants will master prompting for marketing, use AI for research and strategy, build a full content studio, automate repetitive work, unlock data-driven personalisation and prepare for the shift from SEO to AI search. Every session is hands-on, every tool is tested live, and the programme ends with a pitch battle where teams put it all into action.

Mastering customer service excellence

This two-day training programme aims to strengthen participants’ ability to deliver professional, courteous, and customer-focused service across various industries. It covers essential workplace standards, personal grooming, effective communication, professional etiquette, and understanding customer expectations. Participants will develop practical skills to manage complaints, respond to challenging situations, and work collaboratively to ensure consistent service delivery. Through interactive discussions, role-plays, and practical exercises, the programme encourages a positive service attitude and equips participants with the skills to enhance customer satisfaction and create lasting positive impressions.

Young Professional Workplace Essentials

The first years of a career shape everything that follows. Today’s young professionals join workplaces that move faster than ever: AI is reshaping everyday tasks, teams span four generations and many cultures, and managers expect new recruits to communicate clearly, take ownership and add value from day one. Yet most of what it takes to succeed at work is never taught at school or university.

This practical two-day programme gives young professionals the skills, confidence and habits to thrive in their roles. Participants learn how their company really works, how to work well with their manager and colleagues, how to communicate and present themselves professionally, and how to use AI responsibly. Every session is interactive, and the programme ends with a Capstone Challenge where teams solve a real business problem and present their recommendations to a panel of business leaders.